orders can be placed directly from our site at any time. if you are not comfortable placing an order online, please feel free to contact us either through our online form or at orders[at]bwisepapers[dot]com. this is the quickest way to reach us, however, if you'd prefer to speak over the phone, you can reach the studio directly at 770.329.9753 [m-f, 9-4 est].
a complimentary digital proof will be sent to you within 2 business days. after proof approval, your order will be sent to print. production takes between 5-7 business days from proof approval. once your order is completed, it will be shipped out USPS Priority Mail, which arrives in 1-3 business days. we will be in touch all along the way to let you know the status of your order. and we are always happy to arrange for rush orders and expedited shipping if you need it.
custom printing requires quite a bit of initlal set-up, so there is not a big cost difference between printing 50 cards and printing 150 cards.
all of our orders are processed through Paypal, the safest way to send money over the internet. you do not need to have a Paypal account to purchase from us -- we accept Visa, Mastercard, American Express + Discover.
once your order has been received, a complimentary digital proof will be sent to you via email within 2 business days. please remember to double check all the information on your card for spelling and date errors because once an item has gone to print, there is nothing we can do to stop it. also keep in mind that colors may appear differently on different computer monitors. an order will not be sent to print without proof approval. if additional proofs are needed, there will be a $25 charge per extra proof.
If we do not receive a response to your electronic proof within 30 days from the day your order is received, your order will be cancelled and a refund issued less a $25 cancellation fee. if a request to cancel an order is received prior to that order’s processing, the full amount will be refunded. however, if the order has already reached the design phase, the $25 cancellation fee will apply. because our cards are custom, we are unable to process any cancellations after the order has gone to print.
because of the nature of custom printing [which involves a lot of initial set-up] we always recommend ordering more than you expect to use to avoid coming up short and having to reorder. in the event that you do need to reorder, though, we will gladly extend to you 20% off your reorder.
in order to ensure the best quality for your card, it is imperative to submit an original, unedited photo - we prefer to have the picture just as it was taken by the camera. no editing or cropping is needed on your part. this allows us the creative freedom to make the loveliest card possible. if you have questions about certain images, feel free to email us at studio[at]bwisepapers[dot]com and we can help you in this process. and if there are any concerns on our part once an image has been received we will contact you. [also, please see information below about copyrights]
all sales are final. we do, however, fully stand behind our products and will happily offer a refund for damaged/defective merchandise. please contact us to request a return. refunds are not available for our templates.
we use USPS Priority Mail for our primary shipping method. did you know that the Priority Mail materials received Cradle to Cradle certification at the silver level? what this means is that more than 15,000 metric tons of carbon equivalent emissions are prevented each year. in developing their boxes, they considered water + energy used, as well as making a 100% recycleable box. so, when you do receive your lovely cards, feel confident tossing the shipping box into your recycling bin! And we are happy to offer FREE SHIPPING for all orders over $350!
we offer two options for envelopes - white and brown bag kraft - both of which are recycled/pcw. you will be given the chance to choose in the drop-down selection menu on each card's page. envelopes are also available for pre-shipping; a charge of $12.95 [to cover shipping costs] will be applied to your order if this option is selected.
To view a selection of colors and fonts we use in our designs, click here. Most items can be customized according to your preferences.
All of our templates are copyright 2010 b.wise papers and may not be sold, redistributed or given away. They may not be produced to be resold. The template sets are designed to be used by professional photographers for their individual clients. Any use of our templates other than what is specified here is considered an infringement of our terms + policies.
Template sets do not include photos, but do contain image blocks. Instructions for use and font information are included in the file package.
We will happily replace files lost due to computer damage with provided proof of purchase.
by submitting photographs, you are certifying that you own valid copyrights for the photos, and have received permission from those pictured in the photographs. If the photo is of a minor, you are certifying that you are, or have received permission from, that minor's legal guardians.
in addition, if a photo was taken by a professional photographer or studio you need to make sure the copyright has been transferred to you before the photo can be reproduced. simply obtain a written release from the photographer for your records.
[copyright indemnification...purchaser agrees to hold harmless b.wise papers for all costs, expenses, attorney's fees or judgments resulting from any claims or lawsuit made against b.wise papers for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.]
All products remain the property of b.wise papers as the creator or licensee of the graphics and are not intended for free use. This site and its contents belong to b.wise papers. The copyright to the contents of this site is owned by b.wise papers.
b.wise papers has the utmost respect for your privacy. any info that we collect from you is used only to help us communicate with you, and will not be sold or disclosed to an outside party.